Summary of Warranty Coverage
The written warranty provided to our customers includes certain coverage for system defects and structural defects. As outlined in the warranty documents, the warranty covers certain system defects for up to 2 years. These system defects include the following:
- Defects in materials or workmanship as defined in the Warranty Performance Standards.
- Defects in the electrical, plumbing, and mechanical systems as defined in the Warranty Performance Standards.
As outlined in the warranty documents, the warranty covers certain structural defects for up to 10 years. Structural Defects are considered physical damage to load-bearing portions of the home.
Please see additional details for our written warranty by viewing the following links:
During the first two years of your warranty, Adams Homes, in concert with our Trade Partners, warrants certain defects in your home according to your written warranty documents. Although our Trade Partners will actually perform any warranty work required, Adams Homes requires that all warranty requests be submitted in writing to the division from which you purchased your home. This process limits miscommunications. Warranty request forms and information is usually provided to you at your Home Orientation. If you do not have the warranty request information, you may contact the division directly (See List of Divisions Below) or print the warranty request form.
If you have an issue covered by your warranty that is an emergency, please (1) call your Adams Homes division immediately and (2) call the appropriate Trade Partner at the number listed on the Emergency Contact List you received during your Home Orientation. When you call the appropriate Trade Partner, please explain that you are an Adams Homes customer and you have an emergency warranty issue. Please only contact the Trade Partner directly in an emergency situation, such as, a plumbing leak, roof leak, or sewer backup.
During the first 10 years of your warranty, Centricitys warrants certain defects in your home according to your written warranty documents. To submit a claim to Centricity, contact them by phone at 800-345-6282 and notify Adams Homes by contacting the Division. Please see more information about the Centricitys’ claim process at https://centricity.com/homeowner-hub/claims.
If you have additional questions regarding your warranty coverage or would like to submit a warranty request, please visit Contact Us. For tips on home improvement and maintenance, please visit Home Improvement Tips and subscribe to our Blog.
Disclaimer: The information on this web page is Adams Homes’ good faith effort to explain our warranty policy and procedures, but you should rely solely on your purchase agreement and warranty documents for a complete explanation of your rights and obligations regarding your warranty.